FAQ

Shipping & Delivery

Orders in Singapore will typically be delivered within 5 business days. We ship most orders by NinjaVan or other local courier.

In Singapore, shipping is free for orders above $150. If your order is below $150, there will be a $7 shipping charge.

For international orders, shipping rates can vary depending on your region and are calculated at checkout.

Yes, we offer free shipping in Singapore for orders over $150.

Yes, we ship some products internationally. Please select the correct website for your region so that you can place your order online.

If you have any trouble ordering internationally please contact us at asia@optego.com or call or Whatsapp us at +65 6742 5940

Payments & Safety

We accept payments by major credit cards including Visa, Mastercard, and American Express. If you have a professional account in Singapore you also have the option to pay by bank transfer with a 30 day payment term.

Warranty & Repair

Yes, we have a 1 year warranty on all our products.

Returns & Refunds

A refund or return request can be submitted within 14 days after the delivery of your order.